Refund Policy for REY TRANSPORT GROUP LLC
Effective Date: June 2, 2026
1. Overview
REY TRANSPORT GROUP LLC is committed to client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our professional services.
2. Service Packages Covered
This policy applies to all service packages offered by REY TRANSPORT GROUP LLC:
- Starter Back-Office Setup ($1,499.55)
- Growth Operations Package ($4,999.75)
- Professional Automation Suite ($14,999.20)
- Scale Merchant Readiness ($49,999.65)
- Corporate Enterprise Transformation ($149,999.40)
- Strategic EU-US Partnership ($349,999.85)
- Global Treasury Program ($699,999.99)
3. Refund Eligibility
Refunds may be considered under the following circumstances:
- Services not delivered as specified in the service agreement
- Material breach of contract by REY TRANSPORT GROUP LLC
- Cancellation within the cooling-off period (if applicable)
- Technical failures preventing service delivery
4. Non-Refundable Services
The following are generally non-refundable:
- Consulting hours already rendered
- Third-party fees and expenses incurred on behalf of the client
- Custom development or implementation work already completed
- Services delivered and accepted by the client
- Administrative and setup fees
5. Refund Request Process
To request a refund, clients must:
- Submit a written refund request to info0@reytransportgroup.com
- Include the service agreement reference number
- Provide detailed explanation of the refund reason
- Submit the request within 30 days of the issue occurrence
- Provide supporting documentation as required
6. Refund Review Timeline
Upon receipt of a refund request:
- Acknowledgment within 2 business days
- Initial review within 5 business days
- Final decision within 15 business days
- Processing of approved refunds within 30 business days
7. Partial Refunds
In cases where services have been partially delivered, refunds will be calculated on a pro-rata basis, accounting for:
- Work completed and delivered
- Resources allocated to the project
- Third-party costs incurred
- Time and materials invested
8. Refund Methods
Approved refunds will be processed using the original payment method:
- Wire Transfer refunds: 5-10 business days
- Credit Card refunds: 7-14 business days (subject to card issuer processing)
- ACH/SEPA refunds: 3-7 business days
9. High-Value Transaction Refunds
For transactions exceeding $100,000 USD:
- Additional verification procedures may apply
- Enhanced documentation requirements
- Extended review period (up to 30 business days)
- Compliance with banking and regulatory requirements
10. Chargebacks
Clients are encouraged to contact us directly before initiating a chargeback. Chargebacks may result in:
- Suspension of services
- Additional administrative fees
- Legal action to recover costs
11. Dispute Resolution
If a refund request is denied and the client disagrees with the decision, the matter may be escalated through our dispute resolution process as outlined in our Terms of Service.
12. Force Majeure
Refunds will not be issued for delays or failures in service delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or global events.
13. Currency and Exchange Rates
Refunds for multi-currency transactions will be processed in the original currency. Exchange rate fluctuations between payment and refund dates are the responsibility of the client.
14. Contact Information
For refund inquiries or to submit a refund request:
REY TRANSPORT GROUP LLC
3819 Vineyard Ave, Unit 1
Pleasanton, CA 94566, USA
Phone: +1 (925) 750-3755
Email: info0@reytransportgroup.com
15. Policy Updates
This Refund Policy may be updated periodically. Clients will be notified of material changes. Continued use of our services constitutes acceptance of the updated policy.